My bike is stolen and I want to cancel my subscription immediately. How can I do this?
Sorry to hear your bike was stolen and too bad you want to cancel your subscription. This is no problem of course, but please take into account your notice period and contract duration. You always need to pay until the end of your subscription. You can choose to return the key of the bike immediately or receive a bike for the remainder of your contract period. Please be aware that in order to end your subscription properly we need the key and we need to fill out a police report together.
Please notify us, so we can arrange this for you.
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