Do I still have to pay my monthly fee if my bike is at the municipality depot?
Has your bike been taken by the depot? Oh no! If you don't take any action your subscription fee will indeed just go on. The best thing you can do is contact us. You need your framenumber to pick your bike up at the depot. You can find your framenumber on account.swapfiets.com or in our app. With your framenumber you can get your bike or we can pick your bike up from the depot and get you another one. You are always welcome in our store!
Be aware! In Amsterdam it is quickest to pick your bike up at the depot yourself or to have the depot deliver it to you. We can only arrange another one for you after two weeks.
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