I seem to have lost my bike. What should I do now?
Oh no, sorry to hear that! We would like to make an appointment so we can provide you with another Swapfiets. Also, we will fill out a form to report the bike as missing.
Unfortunately, we have to charge €40 (Original), €60 (Deluxe-7), or €220 (Power 7) if you locked the bike properly and you still have the key.
Besides, you can always check the bicycle depot whether the municipality has removed your bike. For this you need the frame number of your Swapfiets. You can find your frame number on account.swapfiets.com or in the app.
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