My bike has been taken by the municipality. What do I do now?
Ah, that's a shame to hear. You can go to the Bicycle Depot to collect your bike, don't forget to bring your key to do this! Also, you will need your frame number. You can find your frame number on account.swapfiets.com or in our app. You can of course also always contact our customer service to get your frame number.
If you're unable to pick up the bike yourself, we can make an appointment to deliver another bike! For this service we charge €40,-, the delivery of the bike and a new chain lock included.
Be aware! In Amsterdam it is quickest to pick your bike up at the depot yourself or to have the depot deliver it to you. We can only arrange another one for you after two weeks.
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