My bike is stolen. I haven't double locked it and I have the key. What do I do?

Sorry to hear that your bike is gone. Please make an appointment with us so we can bring you a new bike and file a police report for the missing bike together. However, we do charge a deductible and negligence surcharge.

Type of Subscription  Established deductible
Original Subscription € 40,-
Deluxe Subscription €60,-
E-bike Subscription €220,-*

 

Type of Subscription  Negligence surcharge
Original Subscription €60,-
Deluxe Subscription €90,-
E-bike Subscription €300,-*

 

* We will have to add €500.- if the battery is stolen as well.

Plan your own appointment in the app!

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