How do I cancel my subscription?

We’re sad to hear you’re thinking of leaving us! But before you go, did you know if you’re leaving because you’re moving to a new city, you may be able to take your Swapfiets along for the ride - AND get a €19.90 discount if you do!?

To show you just how much we love you (and want you to stay), we’re offering €19.90 off your next invoice if you use our moving service. Check the FAQs to apply.

Not keen? Don't worry, we still love you. Follow these steps to cancel your membership:

1. Go to account.swapfiets.com (via desktop, not the app).

2. Log in with your e-mail address.

3. Go to ‘my subscriptions’ and click ‘cancel subscription’. The terms for cancelling your subscription can be found on the same page.

You’ll then receive a confirmation email to let you know once your cancellation is successful.

Please keep in mind that we have a one month notice period for flexible contracts. This means you can use your bike for exactly one month after cancelling. For non-flexible contracts, we have a minimum contract period of 6 months. If you want to cancel before your 6 months is up, you’ll need to pay the remaining balance first.

Thank you for being part of the ride to make our cities more liveable. And remember, if you ever change your mind, you know where to find us! 💙

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