My bike is stolen. I didn't lock it. What happens next?
Sorry to hear that your bike is gone. Please make an appointment with us so we can bring you a new bike and file a police report for the missing bike together.
Please note that we charge a fee for the unlocked missing bike.
If the bike is found, we will refund you. This depends on the state of your bike. The maximum amount we can refund you is paid amount minus the excess deductible and the fee of the key.
E.g.: If we find an Original bike, from someone that has an ongoing subscription, that has been stolen and the bike is in good condition, we will refund you €295. (The total amount minus the deductible and costs for replacing the key €350-€40-€15 = €295).
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